General Questions
How long has Jackson Siding and Windows been in business?
Jackson Siding and Windows has been serving Northeast Ohio homeowners since 2003. For over two decades, we have established ourselves as a trusted provider of exterior renovation services, maintaining our commitment to quality craftsmanship and customer satisfaction throughout our growth.
What areas do you serve?
We proudly serve homeowners throughout Northeast Ohio, including Summit, Portage, Stark, Medina, Cuyahoga, and Wayne counties. Our service area includes major cities such as Akron, Canton, Cleveland, and their surrounding communities.
Is Jackson Siding and Windows licensed and insured?
Yes. Jackson Siding and Windows maintains all required state and local licenses for residential and commercial contracting. We carry comprehensive general liability insurance, workers’ compensation coverage, and commercial vehicle insurance. We are happy to provide proof of insurance upon request.
What certifications and industry affiliations do you have?
Our team holds numerous industry certifications, including James Hardie Preferred Contractor status, Marvin Windows Authorized Installer certification, and ProVia Doors Professional Installation certification. We are active members of the National Association of Home Builders and the National Association of the Remodeling Industry (NARI).
Do you offer free estimates?
Yes. We provide complimentary, no-obligation consultations and estimates for all our services. Our detailed proposals include comprehensive scope specifications, material selections, and transparent pricing.
Project Planning & Timing
How far in advance should I schedule my exterior renovation project?
We recommend contacting us at least 2-3 months before your desired project start date, especially during our peak seasons (spring and fall). This timeline allows for thorough planning, material ordering, and scheduling. For larger projects or those with custom materials, additional lead time may be beneficial.
How long does a typical siding or window replacement project take?
Project duration varies based on scope, home size, and selected materials. As a general guideline:
- Window replacement: 1-3 days for most homes
- Siding replacement: 1-2 weeks for average-sized homes
- Comprehensive exterior renovations: 2-4 weeks
During your consultation, we will provide a project-specific timeline based on your home’s particular requirements.
What is the best time of year for exterior renovations?
While we work year-round, the ideal seasons for exterior renovations in Northeast Ohio are late spring through early fall when weather conditions are most favorable. However, our experienced teams can successfully complete most window and siding projects throughout the year, weather permitting.
Do I need to be home during the installation?
While you do not need to be present throughout the entire installation process, we request that an adult homeowner be available at the beginning of the first day to review the project plan with our crew leader and at project completion for a final walkthrough inspection. We are happy to accommodate special arrangements as needed.
Products & Materials
What siding materials do you recommend for Northeast Ohio homes?
We offer various high-quality siding options suited to our regional climate. Vinyl siding provides excellent value and minimal maintenance, while fiber cement offers superior durability and authentic wood appearance. Our engineered wood options balance natural aesthetics with enhanced performance. During your consultation, we will recommend specific products based on your home’s architecture, your aesthetic preferences, and your budget.
How do I choose the right windows for my home?
Window selection depends on several factors, including your home’s architectural style, energy efficiency goals, budget, and aesthetic preferences. During your consultation, our window specialists will help you navigate options ranging from budget-friendly vinyl windows to premium wood or fiberglass products. We consider factors such as operation style, glass packages, grid patterns, and exterior color options to find the perfect match for your home.
What window brands do you install?
We install premium window products from industry-leading manufacturers, including Marvin, Pella, Andersen, ProVia, and Simonton. Each brand offers distinct advantages in terms of performance, aesthetics, and value. We have selected these manufacturers based on their product quality, warranty protection, and long-term reliability.
How long will new siding or windows last?
With proper installation and maintenance, quality vinyl siding typically lasts 20-40 years, while fiber cement siding can last 50+ years. Premium windows generally have a lifespan of 20-30 years, with high-end wood and fiberglass products often lasting longer with appropriate care. All our products come with manufacturer warranties, and we provide a workmanship warranty to ensure your investment is protected.
Energy Efficiency
How much can I expect to save on energy costs with new windows or siding?
Energy savings vary based on your current windows/siding condition, the efficiency of your new products, and your overall home envelope. Many homeowners report 15-25% reductions in heating and cooling costs after comprehensive window replacements with ENERGY STAR® certified products. Insulated siding can contribute additional energy efficiency improvements. During your consultation, we can provide more specific projections based on your home’s current condition.
What makes windows energy efficient?
Energy-efficient windows combine several technologies: multi-chamber frames for insulation, double or triple glazing, low-emissivity (Low-E) glass coatings, gas fills between panes (typically argon), warm-edge spacers, and quality weatherstripping. These features work together to reduce heat transfer, prevent air leakage, and block harmful UV rays while allowing visible light to enter your home.
Do you offer ENERGY STAR® certified products?
Yes. The majority of our window and door products meet or exceed ENERGY STAR® certification requirements for the Northern Climate Zone. ENERGY STAR® certified products have been independently tested and verified to deliver superior energy performance, potentially qualifying for utility rebates and tax incentives.
Installation Process
What preparations should I make before my installation begins?
For window installations, please remove window treatments, pictures, and valuables from window areas and provide clear access to each window. For siding projects, please remove exterior decorations, trim shrubbery if needed for access, and secure or remove any loose items from your yard. Our installation team will provide specific preparation instructions prior to your project start date.
How do you protect my property during installation?
We take comprehensive measures to protect your property, including using drop cloths for interior work, daily cleanup procedures, magnetic nail sweepers for exterior work, protective coverings for landscaping, and careful furniture/belonging protection. Our installation teams are trained to treat your home with the utmost respect.
Do you handle permits and inspections?
Yes. When required by local building codes, we obtain all necessary permits, schedule required inspections, and ensure compliance with local regulations. Permit costs, if applicable, will be clearly identified in your project proposal.
Pricing & Finance
What determines the cost of my exterior renovation project?
Project costs are influenced by several factors: home size and configuration, selected materials, project complexity, existing condition issues requiring remediation, and accessibility considerations. During your consultation, we provide transparent pricing that accounts for all these variables, with no hidden costs or surprises.
Do you offer financing options?
Yes. We partner with reputable financing institutions to offer various payment options, including fixed interest rates, terms from 12 to 120 months, and potential deferred payment programs. Our team can help you explore financing solutions tailored to your budget and project needs.
Do you require a deposit?
Yes. For most projects, we require a deposit at contract signing (typically 25-33% of the project total), with progress payments for larger projects or final payment upon completion for standard projects. All payment terms are clearly outlined in our contracts.
Do you offer any discounts or promotions?
We occasionally offer seasonal promotions and special financing options. We also provide discount programs for veterans, first responders, and seniors. Please inquire about current promotional offers during your consultation.
Warranty & Service
What warranties do you provide?
All products we install come with manufacturer warranties ranging from 20 years to lifetime limited coverage, depending on the specific product. Additionally, Jackson Siding and Windows provides a 5-year workmanship warranty covering installation-related issues. Detailed warranty information for your specific products will be provided with your project documentation.
How do I make a warranty claim if needed?
For any service needs, simply contact our office at (330) 252-0808. Our customer service team will promptly schedule an inspection and address your concerns. For manufacturer warranty claims, we handle all communication and paperwork with the manufacturer on your behalf.
What ongoing maintenance will my new exterior products require?
Most of our products are designed for minimal maintenance. Vinyl windows and siding generally require only occasional cleaning with mild soap and water. Fiber cement siding may need repainting every 10-15 years. Wood windows require periodic inspection and maintenance of finishes. We provide detailed care instructions for all installed products upon project completion.
Contact Us
If you have questions not addressed in our FAQ, please reach out to our team:
Jackson Siding and Windows
1755 Akron-Peninsula Road
Akron, OH 44313
Phone: (330) 252-0808
Email: info@jacksonsidingandwindows.com
Hours: Monday-Friday: 8:00 AM – 5:00 PM | Saturday: 9:00 AM – 2:00 PM | Sunday: Closed
We look forward to helping you with your exterior renovation project.